{"id":4093,"date":"2024-09-25T18:52:37","date_gmt":"2024-09-25T18:52:37","guid":{"rendered":"https:\/\/immuable.ca\/faq\/"},"modified":"2026-02-03T16:48:58","modified_gmt":"2026-02-03T16:48:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/immuable.ca\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4093\" class=\"elementor elementor-4093 elementor-577\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2eda781 e-con-full e-flex convert--none scrubbed__false pinned__false wd--always--show container--pointer--events--auto layout--default bg--none no e-con e-parent\" data-id=\"2eda781\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e7a8284 e-con-full e-flex convert--none scrubbed__false pinned__false wd--always--show container--pointer--events--auto layout--default bg--none no e-con e-child\" data-id=\"e7a8284\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-be9772a e-con-full e-flex convert--none scrubbed__false pinned__false wd--always--show container--pointer--events--auto layout--default bg--none no e-con e-child\" data-id=\"be9772a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6f4344 text-stroke-no wd--always--show elementor-widget elementor-widget-petextwrapper\" data-id=\"b6f4344\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"petextwrapper.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        \n        <div class=\"text-wrapper\">\n\n            <p                class=\"text-h3   no-margin hide-br-mobile  \"         data-animate=\"true\" data-animation=\"wordsUp\" data-settings=\"{duration=1.5;delay=0.5;stagger=0.1;pin=false;pinTarget=;scrub=false;item_ref_start=top;window_ref_start=bottom;item_ref_end=bottom;window_ref_end=top;out=false;inserted=false}\">\n                FIND ANSWERS TO ALL YOUR QUESTIONS<\/p>\n\n        <\/div>\n\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ce50c3 text-stroke-no wd--always--show elementor-widget elementor-widget-petextwrapper\" data-id=\"9ce50c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"petextwrapper.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        \n        <div class=\"text-wrapper\">\n\n            <p                class=\"text-p   no-margin   \"         data-animate=\"true\" data-animation=\"linesUp\" data-settings=\"{duration=1.5;delay=0.5;stagger=0.1;pin=false;pinTarget=;scrub=false;item_ref_start=top;window_ref_start=bottom;item_ref_end=bottom;window_ref_end=top;out=false;inserted=false}\">\n                Have questions? We have the answers. Our mission at Immuable.ca is to offer total transparency and a shopping experience you can trust.<\/p>\n\n        <\/div>\n\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16812c0 inner--nav--simple widget-pinned_true inner--nav--row nav--active--bg inner--nav--row scrubbed__false pinned__false wd--always--show elementor-widget elementor-widget-peinnerpagenavigation\" data-id=\"16812c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"peinnerpagenavigation.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div hidden data-pin-start=\"top top+=90\" data-pin-end=\"bottom bottom\" data-pin-target=\"\" data-pin-mobile=\"true\" class=\"widget--pin--sett\"><\/div>\n    <div class=\"pe--inner--page--navigation\" >\n\n      <div class=\"inner--nav--wrap\">\n        <span class=\"nav--follower\"> <\/span>\n        \n          <div class=\"inner--nav--element pe--styled--object pe--scroll--button active\"\n            data-scroll-to=\"#qualite\"\n            data-scroll-duration=\"1\">\n            Quality & Services          <\/div>\n\n        \n          <div class=\"inner--nav--element pe--styled--object pe--scroll--button \"\n            data-scroll-to=\"#livraison\"\n            data-scroll-duration=\"1\">\n            Delivery & Returns          <\/div>\n\n        \n          <div class=\"inner--nav--element pe--styled--object pe--scroll--button \"\n            data-scroll-to=\"#garantie\"\n            data-scroll-duration=\"1\">\n            Warranty & Care          <\/div>\n\n              <\/div>\n\n    <\/div>\n\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-15babf0 e-con-full e-flex convert--none scrubbed__false pinned__false wd--always--show container--pointer--events--auto layout--default bg--none no e-con e-child\" data-id=\"15babf0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bd83f94 wd--always--show elementor-widget elementor-widget-pesingleimage\" data-id=\"bd83f94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pesingleimage.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"single-image single--image false\" data-anim-image=\"true\" data-animation=\"mask\" data-animation-direction=\"\" data-settings=\"{duration=1.5;delay=0.5;stagger=0.1;pin=false;pinTarget=;scrub=false;item_ref_start=top;window_ref_start=bottom;item_ref_end=bottom;window_ref_end=top;out=false;start_scale=;end_scale=;inner_scale=true;block_direction=;mask_start=square;square_start=inset(100% 0% 0% 0% round 10px);square_end=inset(0% 0% 0% 0% round 10px)}\">\n\n                            <img fetchpriority=\"high\" decoding=\"async\" width=\"1675\" height=\"1675\" src=\"https:\/\/immuable.ca\/wp-content\/uploads\/2025\/07\/immuable_FAQ.jpg\" class=\"attachment-full size-full wp-image-2942\" alt=\"\" srcset=\"https:\/\/immuable.ca\/wp-content\/uploads\/2025\/07\/immuable_FAQ.jpg 1675w, https:\/\/immuable.ca\/wp-content\/uploads\/2025\/07\/immuable_FAQ-300x300.jpg 300w, https:\/\/immuable.ca\/wp-content\/uploads\/2025\/07\/immuable_FAQ-1024x1024.jpg 1024w, https:\/\/immuable.ca\/wp-content\/uploads\/2025\/07\/immuable_FAQ-150x150.jpg 150w, https:\/\/immuable.ca\/wp-content\/uploads\/2025\/07\/immuable_FAQ-768x768.jpg 768w, https:\/\/immuable.ca\/wp-content\/uploads\/2025\/07\/immuable_FAQ-1536x1536.jpg 1536w, https:\/\/immuable.ca\/wp-content\/uploads\/2025\/07\/immuable_FAQ-1320x1320.jpg 1320w, https:\/\/immuable.ca\/wp-content\/uploads\/2025\/07\/immuable_FAQ-400x400.jpg 400w, https:\/\/immuable.ca\/wp-content\/uploads\/2025\/07\/immuable_FAQ-100x100.jpg 100w\" sizes=\"(max-width: 1675px) 100vw, 1675px\" \/>\n\n                        <\/div>\n\n\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f840b8e e-con-full e-flex convert--none scrubbed__false pinned__false wd--always--show container--pointer--events--auto layout--default bg--none no e-con e-parent\" data-id=\"f840b8e\" data-element_type=\"container\" data-e-type=\"container\" id=\"qualite\">\n\t\t<div class=\"elementor-element elementor-element-fb6b793 e-con-full e-flex convert--none scrubbed__false pinned__false wd--always--show container--pointer--events--auto layout--default bg--none no e-con e-child\" data-id=\"fb6b793\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32e5f1d text-stroke-no wd--always--show elementor-widget elementor-widget-petextwrapper\" data-id=\"32e5f1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"petextwrapper.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        \n        <div class=\"text-wrapper\">\n\n            <p                class=\"text-h4   no-margin   \"         >\n                About our<br\/>armchair<\/p>\n\n        <\/div>\n\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29de87e e-con-full e-flex convert--none scrubbed__false pinned__false wd--always--show container--pointer--events--auto layout--default bg--none no e-con e-child\" data-id=\"29de87e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9652d4a elementor-widget__width-initial accordion--images--false acc--icon--row wd--always--show elementor-widget elementor-widget-peaccordion\" data-id=\"9652d4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"peaccordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"pe--accordion ac--nested false active--first toggle--dot\">\n\n                        <div class=\"pe--accordion--wrapper\">\n\n                \n                    <div class=\"pe-accordion-item accordion--active item__1\"\n                        data-index=\"1\">\n\n                        <div class=\"pe-accordion-item-title\">\n\n                            \n                            <p >Is this a vintage original or an official reissue (by Herman Miller or Vitra)?<\/p>\n\n                            <span class=\"accordion-toggle toggle--dot\">\n\n                                \n                                            <span><\/span>\n\n                                \n                            <\/span>\n\n                        <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p >No. Our Heritage Armchair is a faithful reproduction, designed as a tribute to one of the most iconic designs of the 20th century. Our goal is to make this masterpiece of comfort and style accessible to design enthusiasts who do not wish to invest the price of a collector's item. We focus on respecting the proportions, the spirit of the design, and the use of very high-quality materials.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__2\"\n                        data-index=\"2\">\n\n                        <div class=\"pe-accordion-item-title\">\n\n                            \n                            <p >Is the quality comparable to an original?<\/p>\n\n                            <span class=\"accordion-toggle toggle--dot\">\n\n                                \n                                            <span><\/span>\n\n                                \n                            <\/span>\n\n                        <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>Our armchair is a faithful reproduction paying homage to the original design. We focus on using high-quality materials (vegan leather, 7-ply wood) and respecting the proportions to offer an aesthetic and comfort level very close to the original, at an accessible price.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__3\"\n                        data-index=\"3\">\n\n                        <div class=\"pe-accordion-item-title\">\n\n                            \n                            <p >Is the armchair difficult to assemble?<\/p>\n\n                            <span class=\"accordion-toggle toggle--dot\">\n\n                                \n                                            <span><\/span>\n\n                                \n                            <\/span>\n\n                        <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>No, assembly is simple and takes only 15 minutes. The base attaches to the shell with a few included screws. The ottoman comes pre-assembled.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__4\"\n                        data-index=\"4\">\n\n                        <div class=\"pe-accordion-item-title\">\n\n                            \n                            <p >Is the armchair comfortable for extended use?<\/p>\n\n                            <span class=\"accordion-toggle toggle--dot\">\n\n                                \n                                            <span><\/span>\n\n                                \n                            <\/span>\n\n                        <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>Absolutely. Comfort is the very essence of this design. The 15-degree tilt, thick cushions, and synergy with the ottoman are designed to offer an optimal position for relaxation\u2014ideal for reading, listening to music, or simply relaxing for hours.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__5\"\n                        data-index=\"5\">\n\n                        <div class=\"pe-accordion-item-title\">\n\n                            \n                            <p >Do you offer other services or furniture?<\/p>\n\n                            <span class=\"accordion-toggle toggle--dot\">\n\n                                \n                                            <span><\/span>\n\n                                \n                            <\/span>\n\n                        <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>Yes, absolutely. Immuable is much more than just an online store.<\/br><\/br>\n\n\u2022 Interior Design: We specialize in interior layout for residential projects (houses, condos) and the hospitality sector. Our team can guide you from the initial concept to the completion of your space.<\/br><\/br>\n\n\u2022 Custom Orders: Our selection is not limited to what is shown on the site. If you desire a specific finish (a different wood type, another fabric\/color) or if you are looking for a different furniture model, please do not hesitate to contact us.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n            <\/div>\n\n        <\/div>\n\n\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c734e6 e-con-full e-flex convert--none scrubbed__false pinned__false wd--always--show container--pointer--events--auto layout--default bg--none no e-con e-parent\" data-id=\"7c734e6\" data-element_type=\"container\" data-e-type=\"container\" id=\"livraison\">\n\t\t<div class=\"elementor-element elementor-element-f25b3f8 e-con-full e-flex convert--none scrubbed__false pinned__false wd--always--show container--pointer--events--auto layout--default bg--none no e-con e-child\" data-id=\"f25b3f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3293c7 text-stroke-no wd--always--show elementor-widget elementor-widget-petextwrapper\" data-id=\"b3293c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"petextwrapper.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        \n        <div class=\"text-wrapper\">\n\n            <p                class=\"text-h4   no-margin   \"         >\n                Delivery<br\/>& Returns<\/p>\n\n        <\/div>\n\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dca3f33 e-con-full e-flex convert--none scrubbed__false pinned__false wd--always--show container--pointer--events--auto layout--default bg--none no e-con e-child\" data-id=\"dca3f33\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a1fb0c elementor-widget__width-initial accordion--images--false acc--icon--row wd--always--show elementor-widget elementor-widget-peaccordion\" data-id=\"0a1fb0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"peaccordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"pe--accordion ac--nested false active--first toggle--dot\">\n\n                        <div class=\"pe--accordion--wrapper\">\n\n                \n                    <div class=\"pe-accordion-item accordion--active item__1\"\n                        data-index=\"1\">\n\n                        <div class=\"pe-accordion-item-title\">\n\n                            \n                            <p >What are the delivery times and costs?<\/p>\n\n                            <span class=\"accordion-toggle toggle--dot\">\n\n                                \n                                            <span><\/span>\n\n                                \n                            <\/span>\n\n                        <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p >We offer free pickup and the opportunity to try out our products at our boutique in the Old Port of Quebec. We also deliver anywhere in Quebec and Ontario for $75. Your order is usually shipped within 2 to 3 business days. It is then handled by a specialized carrier who will contact you to schedule a delivery appointment. For other provinces, fees apply and are calculated at checkout.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__2\"\n                        data-index=\"2\">\n\n                        <div class=\"pe-accordion-item-title\">\n\n                            \n                            <p >What is your return policy?<\/p>\n\n                            <span class=\"accordion-toggle toggle--dot\">\n\n                                \n                                            <span><\/span>\n\n                                \n                            <\/span>\n\n                        <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>To ensure your complete satisfaction, we accept returns within 14 days of receipt of your merchandise. To initiate the process, you must contact our customer service by email at info@immuable.ca. Items must be returned in their original condition and packaging. Return shipping costs are the responsibility of the customer, who is also responsible for insuring the merchandise and providing us with a tracking number. Once the item has been inspected and approved, we will issue a refund to the original payment method for the price of the returned items.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__3\"\n                        data-index=\"3\">\n\n                        <div class=\"pe-accordion-item-title\">\n\n                            \n                            <p >What should I do if my product arrives damaged?<\/p>\n\n                            <span class=\"accordion-toggle toggle--dot\">\n\n                                \n                                            <span><\/span>\n\n                                \n                            <\/span>\n\n                        <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>This is very rare, but if it does happen, please contact us immediately at info@immuable.ca with photos of the damage. We will arrange an exchange or a solution as soon as possible, at no cost to you.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__4\"\n                        data-index=\"4\">\n\n                        <div class=\"pe-accordion-item-title\">\n\n                            \n                            <p >Can I pick up my armchair at the boutique?<\/p>\n\n                            <span class=\"accordion-toggle toggle--dot\">\n\n                                \n                                            <span><\/span>\n\n                                \n                            <\/span>\n\n                        <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>Absolutely! We also offer the opportunity to see, touch, and try our models and their fabrics at our boutique in the Old Port of Quebec before placing an order. This personalized approach ensures that every choice is made with complete confidence. We invite you to contact us by email at info@immuable.ca to organize your private visit.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n            <\/div>\n\n        <\/div>\n\n\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3e126a5 e-con-full e-flex convert--none scrubbed__false pinned__false wd--always--show container--pointer--events--auto layout--default bg--none no e-con e-parent\" data-id=\"3e126a5\" data-element_type=\"container\" data-e-type=\"container\" id=\"garantie\">\n\t\t<div class=\"elementor-element elementor-element-3c3a1be e-con-full e-flex convert--none scrubbed__false pinned__false wd--always--show container--pointer--events--auto layout--default bg--none no e-con e-child\" data-id=\"3c3a1be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d04e05a text-stroke-no wd--always--show elementor-widget elementor-widget-petextwrapper\" data-id=\"d04e05a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"petextwrapper.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        \n        <div class=\"text-wrapper\">\n\n            <p                class=\"text-h4   no-margin   \"         >\n                Warranty<br\/>& Care<\/p>\n\n        <\/div>\n\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa3bca2 e-con-full e-flex convert--none scrubbed__false pinned__false wd--always--show container--pointer--events--auto layout--default bg--none no e-con e-child\" data-id=\"fa3bca2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc2b97a elementor-widget__width-initial accordion--images--false acc--icon--row wd--always--show elementor-widget elementor-widget-peaccordion\" data-id=\"fc2b97a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"peaccordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"pe--accordion ac--nested false active--first toggle--dot\">\n\n                        <div class=\"pe--accordion--wrapper\">\n\n                \n                    <div class=\"pe-accordion-item accordion--active item__1\"\n                        data-index=\"1\">\n\n                        <div class=\"pe-accordion-item-title\">\n\n                            \n                            <p >What is the warranty on the armchair?<\/p>\n\n                            <span class=\"accordion-toggle toggle--dot\">\n\n                                \n                                            <span><\/span>\n\n                                \n                            <\/span>\n\n                        <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p >Your armchair is covered by the Immuable 1-Year Warranty. This warranty covers all manufacturing and material defects (manufacturing defects in the frame, cushions, and upholstery, and anomalies related to hidden material defects). It does not cover normal wear and tear of the upholstery, or damage caused by misuse or improper care.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__2\"\n                        data-index=\"2\">\n\n                        <div class=\"pe-accordion-item-title\">\n\n                            \n                            <p >What is not covered by the warranty?<\/p>\n\n                            <span class=\"accordion-toggle toggle--dot\">\n\n                                \n                                            <span><\/span>\n\n                                \n                            <\/span>\n\n                        <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>This warranty does not cover:<\/br><\/br>\n\n1.    Normal wear and tear<\/br>\n\n2.    Damage caused by misuse, accident, negligence, or modification of the product<\/br>\n\n3.    Natural changes to materials over time (patina, slight fading, softening of cushions, etc.)<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__3\"\n                        data-index=\"3\">\n\n                        <div class=\"pe-accordion-item-title\">\n\n                            \n                            <p >How do I make a warranty claim?<\/p>\n\n                            <span class=\"accordion-toggle toggle--dot\">\n\n                                \n                                            <span><\/span>\n\n                                \n                            <\/span>\n\n                        <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>To make a warranty claim:<\/br><\/br>\n\n1.    Contact our customer service via email at info@immuable.ca, including your order number.<\/br>\n\n2.    Attach detailed photos and a precise description of the issue.<\/br>\n\n3.    After review, we will determine the appropriate solution (repair or replacement of defective parts).<\/br><\/br>\n\nNo claims can be accepted without following this procedure.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__4\"\n                        data-index=\"4\">\n\n                        <div class=\"pe-accordion-item-title\">\n\n                            \n                            <p >How should I care for my armchair?<\/p>\n\n                            <span class=\"accordion-toggle toggle--dot\">\n\n                                \n                                            <span><\/span>\n\n                                \n                            <\/span>\n\n                        <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>1.    For wood: Dust with a soft, dry cloth. Avoid harsh chemicals.<\/br>\n\n2.    For leather: Clean stains with a slightly damp cloth and mild soap. Apply a leather conditioner once or twice a year to maintain its suppleness.<\/br>\n\n3.    For fabric: Vacuum regularly using a soft brush attachment. For stains, use a suitable upholstery cleaner.<\/br>\n\n4.    For the aluminum base: A simple damp cloth is sufficient.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n            <\/div>\n\n        <\/div>\n\n\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5282914 e-con-full elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex convert--none scrubbed__false pinned__false wd--always--show container--pointer--events--auto layout--default bg--none no e-con e-parent\" data-id=\"5282914\" data-element_type=\"container\" data-e-type=\"container\" id=\"warranty\">\n\t\t<div class=\"elementor-element elementor-element-dcc576e e-con-full e-flex convert--none scrubbed__false pinned__false wd--always--show container--pointer--events--auto layout--default bg--none no e-con e-child\" data-id=\"dcc576e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04419f1 text-stroke-no wd--always--show elementor-widget elementor-widget-petextwrapper\" data-id=\"04419f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"petextwrapper.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        \n        <div class=\"text-wrapper\">\n\n            <p                class=\"text-h4   no-margin   \"         >\n                <span class=\"inserted--sup--text  false elementor-repeater-item-d5347e0\" >04<\/span> Returns, Exchanges,\n<br>&amp; Additional Support<\/p>\n\n        <\/div>\n\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d30c161 e-con-full e-flex convert--none scrubbed__false pinned__false wd--always--show container--pointer--events--auto layout--default bg--none no e-con e-child\" data-id=\"d30c161\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc1d681 elementor-widget__width-initial accordion--images--false acc--icon--row wd--always--show elementor-widget elementor-widget-peaccordion\" data-id=\"dc1d681\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"peaccordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"pe--accordion ac--nested false active--first toggle--dot\">\n\n                        <div class=\"pe--accordion--wrapper\">\n\n                \n                    <div class=\"pe-accordion-item accordion--active item__1\"\n                        data-index=\"1\">\n\n                        <div class=\"pe-accordion-item-title\">\n\n                            \n                            <p >Can I return or exchange a furniture item after purchase?<\/p>\n\n                            <span class=\"accordion-toggle toggle--dot\">\n\n                                \n                                            <span><\/span>\n\n                                \n                            <\/span>\n\n                        <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p >Yes, we offer a 30-day return policy. Please ensure the item is in its original condition and packaging for a full refund.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__2\"\n                        data-index=\"2\">\n\n                        <div class=\"pe-accordion-item-title\">\n\n                            \n                            <p >Is financing available for larger purchases?<\/p>\n\n                            <span class=\"accordion-toggle toggle--dot\">\n\n                                \n                                            <span><\/span>\n\n                                \n                            <\/span>\n\n                        <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>We offer several financing options at checkout to help you make large purchases more manageable.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__3\"\n                        data-index=\"3\">\n\n                        <div class=\"pe-accordion-item-title\">\n\n                            \n                            <p >Are the colors shown on your website accurate?<\/p>\n\n                            <span class=\"accordion-toggle toggle--dot\">\n\n                                \n                                            <span><\/span>\n\n                                \n                            <\/span>\n\n                        <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>We make every effort to show colors accurately, but slight variations may occur depending on your screen settings.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__4\"\n                        data-index=\"4\">\n\n                        <div class=\"pe-accordion-item-title\">\n\n                            \n                            <p >What if I have a specific question about the furniture that isn\u2019t listed here?<\/p>\n\n                            <span class=\"accordion-toggle toggle--dot\">\n\n                                \n                                            <span><\/span>\n\n                                \n                            <\/span>\n\n                        <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>Our customer service team is happy to help. Please reach out to us directly for any questions or special requests.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__5\"\n                        data-index=\"5\">\n\n                        <div class=\"pe-accordion-item-title\">\n\n                            \n                            <p >Do you offer discounts for bulk orders?<\/p>\n\n                            <span class=\"accordion-toggle toggle--dot\">\n\n                                \n                                            <span><\/span>\n\n                                \n                            <\/span>\n\n                        <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>Yes, we offer bulk discounts for large orders. Contact our sales team for more details on pricing and customization options.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n            <\/div>\n\n        <\/div>\n\n\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FIND ANSWERS TO ALL YOUR QUESTIONS Have questions? We have the answers. Our mission at Immuable.ca is to offer total&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4093","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ | Warranty &amp; Returns | Immuable.ca<\/title>\n<meta name=\"description\" content=\"Find answers to your questions. 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